These terms and conditions “Terms" govern our relationship with the Company’s customers (“Customers”) who use the Websites.
By using or accessing the Websites including without limitation placing an Order, Customers are deemed to have agreed to and be bound by these Terms, as updated from time to time which shall be deemed to be a contract between the Customer and the Company.
Unless the context otherwise requires, the following expressions shall have the following meanings in these Terms:-
“Business Day” means a day (excluding Saturdays and Sundays) on which banks generally are open for business in Singapore.
“Customer Contract” means a contract between the Company and the Customer for the sale and purchase of Products.
“Intellectual Property” means all intellectual property rights including all letters patent, patent rights, trademarks, service marks registered designs, design rights, copyright and all other similar proprietary rights, all rights of whatsoever nature in computer programs, firmware, microcode and other computer software and data, and all intangible rights and privileges of a nature similar to the foregoing, and whether or not registered and including but not limited to all granted registrations and all applications for registration in respect of any of the same.
“Hoolah” means Hoolah Holdings Pte Ltd, its subsidiaries and affiliated companies.
“Listed Price” means the price of Products listed for sale to Customers on the Websites.
“Order” means your order for Products sent through the Websites in accordance with these Terms.
“Password” refers to the valid password that a Customer who has an Account with Websites may use in conjunction with the username to access the Websites.
“Payment Method” means debit card, credit card or other payment method as may be accepted by Hoolah from time to time.
“Personal Information” has the meaning ascribed thereto in the PDPA and includes your name, e-mail address, billing address, shipping address, phone number, credit card information and photographs of you obtained by the Company pursuant to services provided by the Company to you e.g. artificial intelligence skin scanning.
“Product” means products and services (including any instalment of the products and services or any parts thereof) available for purchase by Customers on the Websites.
“Trademarks” means the trademarks, service marks, trade names and logos used and displayed on the Websites.
“Username” refers to the unique login identification name or code which identifies a Customer who has an Account with the Company.
“you” and “your” refer to the individuals over the age of 18 or otherwise under the supervision of a parent or legal guardian.
Customers are required to provide their real names and details when registering for a Customer account on the Websites (“Account”) including their mobile number, date of birth, email addresses and referral name (“Personal Information”).
In connection with the foregoing, Customers are deemed to warrant and represent to the Company that such Personal Information is accurate and up to date.
By registering an Account with the Company, Customers also agree to the following:
(a) they will not provide any false personal information on the Websites, or create an Account for anyone other than themselves without permission;
(b) they will not create more than one Account;
(c) if the Company disables their Account, they will not create another one without our permission;
(d) in the case of individuals, they will not use the Websites if they are under 18;
(e) they will keep their Personal Information accurate and up-to-date;
(f) they will not transfer their Accounts to any other parties without first getting the prior written consent of the Company; and
(g) if they select a Username or similar identifier for their Account, the Company reserves the right to remove or reclaim it if we believe it is appropriate.
Access to and use of password protected and/or secure areas of the Websites and/or use of the Services are restricted to Customers with Accounts only. You may not obtain or attempt to obtain unauthorised access to such parts of this Websites and/or Services through any means not intentionally made available by us for your specific use.
A breach of this provision may be an offence under the Computer Misuse Act (Chapter 50A) of Singapore.
Customers’ failure to provide, maintain accurate, complete and up-to-date Personal Information (including having an invalid or expired Payment Method) to enable the Company to properly perform the Services may result in Customers being unable to access and use the Websites and/or Services.
In any event, the Company reserves the right, in its sole discretion, to approve or refuse registration of an Account.
By using the Websites, Customers are deemed to warrant, represent and undertake to us as follows:
Not to mislead
They will not knowingly with intent to deceive the Company post information that are false or misleading including without limitation purchasing a Product without the intention of completing the Customer Contract.
Illegal or unauthorised acts
By using the Websites, Customers agree not to do any of the following:-
(a) they will not access the Websites using automated means (such as harvesting bots, robots, spiders, or scrapers) without our prior permission;
(b) they will not upload viruses or other malicious code onto the Websites;
(c) they will not solicit login information or access an Account belonging to someone else;
(d) they will not use the Websites to do anything unlawful, misleading, malicious, or discriminatory;
(e) they will not do anything that could disable, overburden, or impair the proper working or appearance of the Websites such as a denial of service attack or interference with functionality; and
(f) they will not facilitate or encourage any violation of these Terms.
Availability of Websites and Services
The Company may, from time to time and without giving any reason or prior notice, upgrade, modify, suspend or discontinue the provision of or remove, whether in whole or in part, the Websites or any Products and shall not be liable if any such upgrade, modification, suspension or removal prevents you from accessing the Websites or any part of the Products.
While we endeavour to provide an accurate description of the Products, we do not warrant that such description is accurate, current or free from error.
The Company reserves the right to temporarily or permanently remove any Product from the Websites at any time without notice to Customers.
Listed Prices shown on the Websites are quoted in Singapore dollars and are for merchandise only unless otherwise stated. Please proceed to checkout to review the total cost of order, including any applicable tax, delivery or other fees.
Pictures and images on the Websites are for illustration purposes only. For an accurate description and specification of any product, please read the product pages carefully. In the event of doubt, please contact the Company by e-mail for clarification before placing an order. When browsing the Websites, the colours of products may vary depending on a number of factors, such as the display settings of a Customers’ computer monitor.
While the Company strives for accuracy in the pricing and other product information displayed on the Websites, inadvertent errors can occur. In cases where such errors do occur, the Company expressly reserves the right not to honour pricing errors on the Websites when accepting an order online. In the case where an order placed online contains a pricing error, Customers will be contacted and the order will be cancelled. Any payments that have been authorised for that order will be reversed. Should a Customer discover an error or is not satisfied with a product once an order is delivered, his/her sole recourse is to return such order in accordance with the Company’s return policy.
The Company reserves the right to adjust the Listed Price (including delivery charges) and information at any time and in its sole discretion.
All Listed Prices are subject to taxes including GST, unless otherwise stated. We reserve the right to amend the Listed Prices at any time without giving any reason or prior notice.
You may place an order on the Websites (“Order”) by completing the Order form on the Websites and clicking on the “Proceed to Checkout” button and then the “Payment” button.
The Company will not accept Orders placed in any other manner.
You shall be responsible for ensuring the accuracy of:
(a) the Order including the quantity, type and specifications of Products purchased; and
(b) your particulars in the “Billing Details” section of the checkout page are correct in all respects.
By placing an Order, you warrant that you are:
(a) legally capable of entering into binding contracts; and
(b) you are at least 18 years old.
We reserve the right to accept or decline any and all orders received from or through the Websites in our sole and absolute discretion. Our acceptance of your order will take place upon confirmation of payment and a confirmation email is sent to your registered email address with us. We will assign an order number to your Order when we accept your order. Please let us know the order number whenever you contact us about your Order.
We reserve the right to terminate a Customer Contract in the event that a Product has been mispriced on the Websites, in which event the Company shall notify you of such cancellation by giving three days’ notice.
We have such right to terminate such Customer Contract whether or not Products have been dispatched or are in transit and whether payment has been charged to you.
Time of delivery shall not be of the essence of the Contract and any delivery date provided shall be an estimate only. We will try to deliver within the quoted time frame but such time frame is an estimate only based on availability, normal processing and delivery companies. Accordingly, we will not be responsible for any delay in delivery. Depending on product availability, delivery usually takes 2 to 3 working days. During peak seasons, delivery can take up to 7 working days.
The Products are at your risk until delivery. Ownership of the Products will only pass to you when we receive full payment including delivery charges (where applicable).
The Company’s liability for non-delivery of Goods shall be limited to re-delivering the Goods within a reasonable time or issuing a credit note against any invoice raised for such Goods.
Customers who wish to have their Products delivered in batches should contact our sales department at [insert email] no later than 24 hours after placing an order to request for batch delivery.
8.5 Customers who choose to have batch delivery should specify to the Company in writing the estimated delivery dates for each batch of the Products and the Company’s sales personnel will contact the Customer no later than three (3) business days before each specified date to confirm the delivery date, timing and address.
For the avoidance of doubt, Customers who choose batch delivery shall not be entitled to cancel an Order.
The Websites are the property of the Company and/or its licensors and are protected by copyright and/or other intellectual property rights.
Except as expressly authorised by the Company, Customers agree to not modify, copy, frame, scrape, rent, lease, loan, sell, distribute or create derivative works based on the Websites in whole or in part.
The word “Adonis” and associated logo are the Trademarks of the Company, and Customers agree not to display or use in any manner such names and/or marks without the Company’s prior written authorisation.
Customers acknowledge that they have no right to have access to any aspect of the Websites in source-code form, and agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the Company. Any uses of the Websites not expressly permitted herein are prohibited, and any rights thereof not expressly granted herein are reserved by the Company.
By using the Websites, Customers will not acquire any right, title or interest in or to the Intellectual Property except for the limited right to use the Websites granted to Customers pursuant to this Terms. Nothing in this Terms should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Company’s trade or service marks displayed on the Websites without the Company’s prior written permission in each instance. All goodwill generated from the use of the Websites will inure to the Company’s exclusive benefit.
Other company, product, and service names and logos used and displayed via the Websites may be Trademarks of their respective owners who may or may not be endorsed by, or affiliated with, or connected to the Company.
Unless otherwise expressly stated by us on the Vendor’s page, Customers have the option of paying for Products on the Websites by:-
(a) making full payment by way of credit or debit card at the time of checkout;
(b) making partial payment of one-third of the Listed Price of the Products by clicking on the Hoolah option at the checkout page whereby Customers use Hoolah to pay.
By selecting the Hoolah payment option, a Customer agrees to the terms and conditions of Hoolah which are deemed incorporated into these Terms by reference.
Without prejudice to the generality of the foregoing, Customers who choose the Hoolah option irrevocably and unconditionally agree to the following additional terms:-
(a) they are an authorised holder of an eligible debit card, credit card or other payment method as may be accepted by hoolah
(b) they will set up an account with Hoolah (if using Hoolah for the first time);
(c) they will pay the first instalment for the order one (1) day after completing their purchase on the Websites;
(d) they will pay the second and third instalments 30 days and 60 days respectively after completing their purchase on the Websites;
(e) they will pay the late payment charges (if any) imposed by Hoolah.
Regardless of payment option, the Company’s acceptance of your Order and formation of a Customer Contract arises only upon the issuance by the Websites of an order confirmation.
Customers are entitled to return any Products within five (5) days of Delivery provided that
• You have a valid reason for returning the item
• The goods must be in new condition and returned in the original, unopened packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it
• The product must not have been used or installed
• All sealed items must not be opened
For the avoidance of doubt, discounted or sale Products are not eligible for returns.
If your return meets all the requirements above and you wish to proceed with the return, please email our Customer Service [insert email]
Without prejudice to the generality of the foregoing, we reserve the right to make reasonable deductions from the amount refunded if there are signs of wear and tear and/or damage to the Products.
All refunds shall be made via the original payment mechanism and to the person who made the original payment and in the case of Customers who choose to pay with Hoolah, shall be governed by Hoolahs terms relating to refunds.
The Company offers no guarantee of any nature for the timeliness of the refunds reaching your Account. The processing of payment may take time and it is subject to the respective banks and/or payment provider internal processing timeline.
All costs associated with the refund process imposed by the processing bank and/or payment provider shall be borne by you.
All refunds are conditional upon our acceptance of a valid return of the Product.
The Company reserve the right to modify the mechanism of processing refunds at any time without notice.
The use of the Websites is at the Customer’s own risk. The information and materials contained in or accessed through this Websites are provided on an “as is” and “as available” basis and are of a general nature which have not been verified, considered or assessed by the Company.
Without prejudice to the generality of the foregoing, we do not warrant:
(a) the accuracy, timeliness, adequacy, commercial value or completeness of all data and/or information contained in the Websites or the Products;
(b) that the Websites will be provided uninterrupted, secure or free from errors or omissions, or that any identified defect will be corrected;
(c) that the Websites are free from any computer virus or other malicious, destructive or corrupting code, agent, program or macros; and
(d) no warranty of any kind, implied, express or statutory (including but not limited to, warranties of title, merchantability, satisfactory quality, non-infringement of third-party intellectual property rights, fitness for a particular purpose and freedom from computer virus and other malicious code), is given in conjunction with the Products, their associated information and materials, or these Websites in general
(e) the security of any information transmitted by you or to you through the Websites, and you accept the risk that any information transmitted or received through the Websites may be accessed by unauthorised third parties and/or disclosed by us or our officers, employees or agents to third parties purporting to be you or purporting to act under your authority. Transmissions over the Internet and electronic mail may be subject to interruption, transmission blackout, delayed transmission due to internet traffic or incorrect data transmission due to the public nature of the Internet.
The Company expressly disclaims:-
(a) all liability whatsoever to the extent permitted by law whether arising in contract, tort or otherwise in relation to the use of the Websites and Products; and
(b) all implied warranties, terms and conditions relating to the Websites (whether implied by statute or common law) and Products including without limitation any warranty, term or condition as to accuracy, completeness, satisfactory quality, performance, fitness for purpose or any special purpose, non-infringement and information accuracy.
The Company will not be liable, in contract, tort (including, without limitation, negligence), under statute or otherwise, as a result of or in connection with the Websites and Products, for any: (i) economic loss (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings); or (ii) loss of goodwill or reputation; or (iii) special or indirect or consequential loss.
For the avoidance of doubt, in the event the Company is liable to you directly or indirectly in relation to the Websites, the Company’s liability shall be limited to the amount paid by you under the relevant Customer Contract.
Amendments to Terms
The Company reserves the right to update these Terms from time to time. If it does so, the updated version will be effective immediately, and the current Terms are available through a link in the Websites to this page.
You are responsible for regularly reviewing these Terms so that you are aware of any changes to them and you will be bound by the new policy upon your continued use of the Websites.
No other variation to these Terms shall be effective unless in writing and signed by an authorised representative on behalf of the Company.
By using the Websites, each Customer is deemed to have agreed to indemnify the Company in full and on demand from and against any damages, losses, liabilities, claims, actions, proceedings, costs (including legal costs on a full indemnity basis as well after as before judgment) and expenses which the Company may suffer or incur relating to, in connection with, arising from such Customer’s use of the Websites.
If a Customer violates any of the Terms, or otherwise create risk or possible legal exposure for us, the Company can stop providing all or part of the Websites and/or the Services to you.
The Company will notify you by email or at the next time you attempt to access your Account.
Any failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by the Company in writing.
These Terms shall be governed by and construed in accordance with Singapore law and you agree to submit to the exclusive jurisdiction of the Singapore Courts.